Premium Customer Service
Customers are the determining factor for the growth of a business; they are the only people that can sack a CEO and make a Founder irrelevant in the business system. There are two factors that can keep any customer for life: Premium and Freemium Services. PREMIUM Service is an advanced level of customer service that extends beyond basic service activities to include a more personalized and customized approach that create a customer-centric business atmosphere. Here customers are treated Personally, their needs for visiting your office are met and exceeded, they experience comfort and excellence. Special ordering, customer feedback, value-added unique services, and other extras are examples of premium level services. FREEMIUM Service is a business model that allows a business give away a service at no cost to the customer as a way to establish the foundation for future transactions and customer loyalty. Here, awareness of a product or service is huge leading to greater sales conversion, trust and patronage.